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Managing Customer Complaints (WDA) (Chinese)
 
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Things to consider when handling complaints from customers:-
1. Be positive, polite and helpful.
2. Establish complaint immediately.
3. Manage customers with discretion.
4. Request proof of purchase.
5. Explain company policies clearly.
6. Seek assistance if in doubt or when not within your authority to approve or grant the request.
7. Process transactions according to company policies and procedures.

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