Find us on Facebook

Try mSpy Phone Tracker for Your Kid's Safety

Managing Customer Complaints (WDA) (Chinese)
 
Touch a word or the <play> button for sound
Click on a word or on the <play> button for sound
Click on a word or on the red <play> button for sound

Things to consider when handling complaints from customers:-
1. Be positive, polite and helpful.
2. Establish complaint immediately.
3. Manage customers with discretion.
4. Request proof of purchase.
5. Explain company policies clearly.
6. Seek assistance if in doubt or when not within your authority to approve or grant the request.
7. Process transactions according to company policies and procedures.

8:01            
 
 
© Angel Castaño 2008 Salamanca / Poole - free videos to learn real English online || InfoPrivacyTerms of useContactAbout
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read more